Return Merchandise Authorization
We always strive for delivering the highest possible quality in our products and our service.
However, sometimes things go wrong, and we need to assess it in order to be able to assist you and to prevent it from happening again in the future.
Please fill out the form below to the best of your ability if you have an RMA request.
Products damaged during transport should be reported to SMS within three working days of the delivery. For more information regarding this procedure, contact us.
We offer a 2-year warranty for manufacturing- and/or material errors on all our electrical products unless otherwise stated.
We offer a 5-year warranty for manufacturing- and/or material errors for all our non-electrical products.
We take full responsibility for the transportation of our products sent with freight terms DAP.
All other modes of transportation are not SMS responsibility.
SMS warranty does not cover damage caused by:
- Failure to utilize proper packaging or SMS original packaging when returning the product.
- Incorrect installation or the failure to follow SMS instructions or warnings when installing, using or storing the product.
- Misuse or accident, in transit or otherwise, including cases of third-party actions and in the case of a force majeure.
- SMS warranty does not cover corrosion or rust resulting from damaged, scratched or chipped paint or other surfaces.